Privacy policy
Personal information we collect
The personal information we collect about you may include the following.
Account Profile – when you open an account, we may collect your first name, last name, email address, username and password. You may also provide additional details on your account profile, such as your profile picture, photos, location data, personal website, Instagram username, Twitter username and Facebook profile.
Device Information – information that is automatically collected about your device, such as hardware, operating system, browser, etc.
Location Information – information that is automatically collected via analytics systems providers to determine your location, including your IP address and/or domain name and any external page that referred you to us.
Server Log Information – information that is generated by your use of the Floudspace Services that is automatically collected and stored in our server logs. This may include, but is not limited to, device-specific information, location information, system activity and any internal and external information related to Floudspace pages that you visit.
Correspondence – information that you provide to us in correspondence, such as when you submit questions or inquiries and with respect to ongoing customer support.
How we use personal information
We take steps designed to ensure that only those employees who need access to your personal information to fulfil their employment duties will have access to it. We may use the personal information we collect to:
A. Provide you with Floudspace Services, including customer support.
B. Optimize and enhance Floudspace Services, including to develop new products, services, features, and functionality.
C. Respond to inquiries and other requests.
D. Provide you with information that we think may interest you, including in regards to our products and services.
E. Monitor the usage of Floudspace Services, including by conducting automated and manual security checks.
F. Understand and analyze the usage trends and preferences of our users.
G. Investigate legal claims.
I. Carry out such other purposes as may be permitted or required by applicable law.
How we share personal information
We may disclose your personal information to law enforcement and governmental entities when required by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
We may also disclose your personal information to a third party in the event of any potential or completed reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business.
We rely on third party services providers to perform a variety of services on our behalf, such as identity verification, detection of fraud or security threats, telephone or technical support, payment card processing, hosting services, and data storage or processing, and we may transfer your personal information to our service providers for such purposes. Third party service providers have access to and may collect personal information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
When we disclose your personal information to third parties, we take reasonable measures to ensure that the rules set forth in this Privacy Policy are complied with and that such third parties provide sufficient guarantees to implement appropriate technical and organisational measures to protect your personal information.
Rights regarding your personal information
Under certain circumstances and in accordance with applicable data protection laws, you have the following rights:
Access – Ask if we are processing information and, if we are, request access to your personal information. This enables you to receive a copy of the personal information we hold and certain other information about you.
Correction – Request that any incomplete or inaccurate personal information about you that we hold be corrected.
Erasure – Ask us to delete or remove your personal information in certain circumstances. There are certain exceptions where we may refuse a request for erasure, for example, where the personal information is required for compliance with law or in connection with legal claims.
Restriction – Ask us to suspend the processing of your personal information, for example, to establish its accuracy or the reason for processing it.
Transfer – Request the transfer of certain personal information to another party.
Objection – Challenge our processing of personal information based on a legitimate interest (or those of a third party) or for direct marketing purposes. However, we may be entitled to continue processing information in certain circumstances.
Consent – Where we are processing personal information with consent, withdraw your consent.
Third party websites and services
This Privacy Policy applies only to Floudspace Services and does not extend to any websites or products or services provided by third parties. We do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third party privacy policies prior to using third party websites or products or services.
Children's privacy
Floudspace Services are not directed to children under the age of 14, and we do not knowingly collect personal information from children under the age of 14 without obtaining parental consent. If you are under 14 years of age, then please do not use or access Floudspace Services at any time or in any manner. If we learn that personal information has been collected from the persons under 14 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 14 years of age has provided personal information, then you may alert us as set forth in the Contact Us and request that we delete that child’s personal information from our systems.
Contact us
For any questions or comments about this Privacy Policy or your personal information, to make an access or correction request, to exercise any applicable rights, to make a complaint, or to obtain information about our policies and practices with respect to any service providers, you can reach us at floudspace@gmail.com.